Karyn Taylor
What happens when policies, technology and organisations meet real people?
That's my territory: governance, care, human behaviour and AI.
Policy, clause 4.2 — draft under review
Staff members shall familiarise themselves with the relevant procedural documentation prior to the commencement of duties and shall ensure compliance therewith at all times.
Tell her what to do at 3am, in words that work under pressure.Twenty years of auditing taught me something worth saying out loud: no law anywhere requires a policy to be boring.
About
I've spent over 20 years in psychosocial risk governance, across mining in South Africa, maritime, manufacturing and now social care in the UK. I've audited systems, built them, and watched them fail the people they were written for. These days I do frontline live-in care work, which means I'm on the receiving end of the documents I used to write.
What I care about is how care is actually delivered, not how it's recorded. Somewhere along the way we started confusing the paperwork with the care, and the audit trail with the outcome. A tick box can tell you a task happened. It can't tell you whether the person felt safe, or seen, or whether the carer had what she needed in the middle of the night. I think we can move beyond that, and I think the tools to do it, AI among them, already exist.
What I write about
Care as it's really delivered
The distance between the care plan and the kitchen table, written from inside the work.
Beyond the tick box
Evidence that means something. What compliance looks like when it serves the person, not the filing cabinet.
Governance doesn't have to be stodgy
Policies people actually read. SOPs that work at 3am. Clear, usable, even enjoyable documents as better compliance, not worse.
AI as a tool, held properly
What becomes possible when we stop treating AI as a threat or a gimmick and start using it to do governance well.
Writing
Contact
No pitch, no funnel. If you're thinking about the same things, I'd genuinely like to hear from you.
karyn@kttaylor.uk